FAQs

Frequently Asked Questions (FAQs)

Gracias FAMILIA for your support and preference. Below are the most frequent questions we have received. If you have any additional question, do not hesitate to Contact Us.

PREGUNTA: Shipping time

We would like to send your product as soon as you order them. Our system is automatic and the response rate is very fast.

Every shipment has two phases.

Phase 1. Preparation and manufacturing. Depending on the product it might take from few hours to 5 days.

Phase 2. Shipping. This is the time it takes your item(s) to be shipped from our warehouse to the final destination. Most deliveries usually arrive in about 5-10 days.

Total time: 5-15 days

Note: During busy holiday times, (Christmas, Mother’s Day, Valentines Day, etc.) the delivery times may take longer. We are not liable for shipping delays.

We cannot and do not guarantee any estimated shipping arrival date or time. We are not responsible for any losses or damages caused by any carrier such as UPS or USPS.

PREGUNTA: Exchanges / Returns

Any product you order is specially manufactured for you; (These are custom products - these products are considered special orders or personalized items) if the product arrives at its final destination in good condition we do not honor returns.

We will issue exchanges in the cases explained below:

  • The product arrived damaged. Send pictures of the package and the product.
  • The wrong item was received in terms of incorrect print, model, color, or size.

* Exchange products to be shipped at customer's

Please ship exchange Items to:

Tienda Chingona

875 S. Estrella Pkwy #5533 Goodyear, AZ 85338 United States

Before shipping the item email us through the Contact Us page within 7 days you have received the item to understand and correct the problem. After 7 days you have received the item we cannot accept exchanges. We will not exchange any item worn or used.

PREGUNTA: Cancellations

Any order may be cancelled, only if the item has NOT entered into the printing area. Depending on the product might take from few hours to few days.

If the order has started the printing process, it will be fulfilled to final destination.

PREGUNTA: Missing design

Sometimes our customers want to purchase available designs that are not on the products they want. Please email us with the design and product you wish to purchase from our website, we will be happy to help.

 

If you have any additional question FAMILIA, please do not hesitate to CONTACT US.